Archived Sustainability Reports

Energy Transition

IndianOil has grown from being an oil major to an integrated oil & gas corporate in India. Oil & gas shall remain the fuels of choice in the foreseeable future, while renewables grow in relevance owing to impending climate change and global warming concerns. Hence, while IndianOil pursues diversification into natural gas and renewable energy, the Company is also putting a lot of emphasis on better and safer petroleum products.

IndianOil's New Energy Paradigm

Reducing Freshwater Consumption

Fresh water is a precious resource. Growing population, concentrated development, pollution of water resources and depleting groundwater have had a severe impact on freshwater availability across the country. For IndianOil, water consumption at its refineries and NCU accounts for more than 90% of company’s total water consumption. The freshwater consumption by IndianOil’s refineries and NCU in 2018-19 was 99.51 million kl.

IndianOil understands the importance of water for sustained operations. The company takes up various measures to ensure responsible sourcing and use of freshwater, improving water use efficiency, recycling and reuse of waste water and rainwater harvesting.

The refineries of IndianOil are fully compliant with the MINAS (Minimal National Standards) set by the Ministry of Environment & Forests, Govt. of India and the Central Pollution Control Board with regard to use of water resources and the quality of effluents discharged.

Bio-Diversity

To conserve the flora & fauna, IndianOil has developed greenbelt at large operating locations. The Company undertakes extensive tree plantation across locations every year. 33% green cover is maintained at smaller installations and plant sites. These scientifically designed green belts / eco-parks act as pollution sinks, maintain local flora & fauna and enhance aesthetic look of the refinery area. A large number of migratory birds have made these green belt areas, their habitat. The water ponds developed in some of the eco-parks nurture native fish species.

During the year 2018-19, 2,10,000 tree saplings have been planted in IndianOil’s locations. Cumulatively, the company has planted more than 2 million trees with a carbon sequestration potential of 40 TMTCO2e per annum.

Waste Management

Oil & Gas industry deals with various hazardous and toxic products. IndianOil is continually improving the resource productivity of its business processes in order to ensure that the resources are used effectively. The company’s waste management practices are based on twin focus of maximizing resource recycling at installations, and safe treatment & disposal of waste. The wastes that are not recycled in operations are disposed off as per the Central & State Pollution Control Board (CPCB & SPCB) norms.

Operational Safety

IndianOil strives to ensure safe and incident free operation at each and every stage of its value chain. All its refineries, pipelines and marketing divisions have state-of-the-art control and command systems to ensure safe and sustainable operations.

IndianOil has two-tier of Safety Committee: the Management Safety Committee & the Shop Floor Safety Committee. All major local issues pertaining to health, safety and environment are discussed in periodic meetings covering issues faced during normal operation, recent near miss incidents, learning from incidents, unsafe acts / conditions observed etc. HSE performance is also apprised through monthly Chairman Dashboard Report.

Process hazards are reviewed at all phases of project life by multi-disciplinary teams. Studies such as Hazard and Operability (HAZOP) and Risk Analysis are carried out to identify, assess and control process hazards. Quantitative Risk Analysis (QRA) is carried out for any new unit or facilities and actions are taken to mitigate or minimize the hazards.

On the job site trainings are provided to field personnel, contractor personnel and security personnel. In refineries, all gas safety inspectors, fire permit signatories and permits in process plants are provided training on Work Permit System once every year as per OISD guidelines.

Compliance of safety systems & procedures and environmental laws is monitored at unit, divisional and corporate level. The Board reviews HSE activities of the company in every meeting. Directions issued by the Board during reviews are implemented in time bound manner.

Emergency Preparedness

IndianOil prepares for any emergency or accident, and to contain its potential impact on human life and environment, to minimum possible extent.

A well-structured Emergency Response Disaster Management Plans (ERDMP) as per PNGRB guidelines is in place at all installations. Mutual aid agreements are also in place with neighbouring industries and district authorities.

In an effort to prepare its people and installations for emergency situations, the following areas have been identified:

• Fire fighting
• Safety in construction and Operation
• Quantitative Risk Analysis
• Construction Safety for employees & contract workers
• Accident Investigation
• Electrical Safety
• HAZOP Training
• Live Fire Fighting training
• Field exposure on Work at Height
• Working on Fragile Roof
• Storage Tank Fire Scenarios

As part of the Company’s readiness in dealing with such situations, IndianOil undertakes several emergency drills with local government agencies, business partners and local community members.

Safety extended to Contractors / Supply Chain

• All equipment provided to the workers bear a BIS mark.
• OISD guideline on “Safety Practices during Construction” forms a part of the tender document.
• OISD guidelines on “Contractor Safety” is strictly adhered by contractors.
• Considering the socio-economic conditions and high turnover of contractor personnel, major thrust is given for training of contractor personnel. Use of proper Personal Protective Equipment (PPE) is enforced.
• Inclusion of guidelines on safety in the tendering stage itself like General Conditions of Contract (G.C.C)/ Special Conditions of Contract (S.C.C) ensures safety standard during execution of the contract.
• Guidelines on use of PPEs have been formulated and the same also form a part of the tender document.
• Contractors are strictly monitored for adherence to the Rules & Regulations under Factories Act, Workmen Compensation Act, National/State laws and regulations etc.
• Penalty scheme is also implemented for safety violations.
• For new projects, pre-commissioning checks and audits are carried out by multi-disciplinary teams and deviations, if any, are corrected before start up. Also pre-commissioning audit is carried by the Oil Industry Safety Directorate (OISD) for new plants.
• The near miss reporting system is in practice which is a proven safety improvement tool. The reported incidents are being analyzed and corrective actions are being ensured to minimize the probability of accident.
• Mock drills are conducted periodically to assess preparedness for different kind of emergency situations which may arise during operations/ maintenance.

Employee health

At IndianOil, focus on employee health is a priority. All programmes are designed with an eye to ensure healthy work places and employee well-being, to improve the productivity of employees.

In order to monitor the health of personnel working in a work environment prone to exposure, full-fledged Occupational Health Centres (OHCs) have been provided at all Refineries. At locations where these facilities are not available, employees’ health checkup is carried out through retainer doctors. Apart from fully equipped hospitals at refinery townships, the Company has also nominated hospitals at various locations to meet employee needs for healthcare.

An Occupational Health Manual has been developed for uniform practices in implementing Occupational Health services across the company. The company has released Guidelines on Fatigue Management at Workplace and Medical Ready Reckoner during the year.

Promoting Human Rights in Supply Chain

All contracts have laid down terms and conditions (under General Conditions of Contract) for contractors and suppliers instructing them to comply with the human rights aspects. IndianOil ensures that the manpower engaged by contractor / supplier adhere to all statutory laws including social security compliances like Provident Fund, Employees' State Insurance etc.

All the vendors and suppliers are also made to submit a written declaration stating that no party has engaged child labour at his/her facilities and any industry deploying child labour is discouraged from doing so. No form of forced or compulsory labour is supported by IndianOil.

Retail Outlet Solarization

Retail outlet solarization is one of the company’s initiatives which has been a major breakthrough in greening IndianOil’s supply chain. Under this initiative, IndianOil has promoted use of off-grid / localized solar energy to replace conventional power sources, in its retail network (fuel stations). The initiative helped the retail outlets in rural areas to do business activities beyond sunset and also improve their profitability by reducing the cost of operating diesel genset.

As on 31st March 2019, 14,173 retail outlets have been converted to operate on solar energy with a cumulative installed capacity of 77 MW, which is approximately 51% of IndianOil’s total retail outlets.

Procurement from MSME vendors

In a bid to promote indigenous MSMEs, and to support Govt. of India's initiatives, IndianOil has taken steps such as inclusion of relevant tender clauses and preferential procurements from MSME vendors. Against the target of 25% procurement from Micro-Small Enterprises (MSE), the actual procurement by IndianOil during the year 2018-19 was 29.07% (excluding the procurement of crude oil, petroleum products & natural gas).

Safety initiatives for Tank Truck Drivers

IndianOil strives to ensure safe and responsible operations throughout its supply chain. The company has undertaken various measures like conducting tank truck road safety campaign, organizing eye check-up camps, conducting safety campaigns in retail outlets etc.

• Tank Truck Road Safety Campaign resulted in 50% reduction in Tank Truck Road accidents and 37% reduction in fatalities from 2015-16 to 2018-19.
• Eye check-up camps has resulted in reduction of eyesight deficiency of TT crew from 34% to 12.5% contributing to lesser numbers of road accident during transportation of petroleum products.
• Tank Truck Drivers are also provided Defensive Driving Training by verified reputed agency with relevant experience & training.
• In order to curb pollution and for operational safety, a clause pertaining to age of contracted TTs / trucks has been included in the tender document.
• Mandatory for Tank Truck drivers to have valid Driving License for specific type of vehicle and endorsement for transportation of hazardous goods as per Central Motor Vehicle rules.

Product Quality

IndianOil has a robust system to maintain uniform product quality by implementing standard operating procedures across its process units and the supply chain to deliver best quality products to its valued customers. Measures such as inspection by company officials, sample & batch testing in labs, action against defaulting dealers engaged in any irregularity at retail outlets, fuel quality checking kits for customers, awareness campaigns, etc, are used to ensure that customers get right quantity and quality of fuel and products.

IndianOil ensures that product specifications are made available to the consumer and highest standard of Quality Control & safety procedures are followed whilst marketing the products.

In the year 2018-19, IndianOil replaced over 2.5 lakh old fuel dispensing units with state-of- art electronic dispensing units. These units have potted pulsar units and are effectively tamper proof.

Fuel Accessibility

IndianOil uses its vast network of 50,000+ retail touch points, to ensure uninterrupted supply of fuel to its customers in every nook-and-corner of India. The company’s commitment to provide continuous access to fuel extends to times of national emergencies and natural disasters.

Customised Products & Service Offerings

IndianOil has taken various measures to improve customer loyalty and add value to its product offerings. The company’s retail network is being modernised with latest customer convenience facilities, well-trained customer attendants and a slew of promotional activities directed at customer engagement.

Related Stories

Customer Safety

IndianOil recognizes the potential threats to life and property in case petroleum products are not used with proper care and consciousness. The Company accordingly undertakes various trainings and customer awareness programs to educate its customers towards safe usage of petroleum products. Various visual channels, online and on-ground campaigns are being undertaken.

All commercial products of IndianOil follow Bureau of Indian Standards (BIS) and other relevant guidelines for product information, safety and labeling. The company provides product information, safety labels, safe handling methods and warning signs for hazardous material. Awareness exercises / trainings for customers / bulk product consumers are provided on various aspects of safe and efficient use of products.

Customer Satisfaction

Customer feedbacks are taken through dedicated surveys, feedback / complaint registers maintained at the Company’s retail touch points, dedicated customer portals such as e-Platform for IndianOil customers (ePIC), Twitter handle / Facebook page of MoP&NG and IndianOil, along with various engagement mechanisms for the Company’s bulk consumers.

For bulk consumers, IndianOil has a system of Nodal Officers / CRO (Customer Relationship Officers) for resolution of customer issues, through a single window option.

The retail group takes customer feedback on regular basis. The Branding group is administering the Online Reputation Management (ORM) on the web, which tracks the customer sentiments (negative/positive/neutral) with respect to IndianOil’s products and services. The ongoing periodical reporting system and the online ORM dashboard content, capture all the conversations on the web including the tweets (and excluding the Facebook accounts) on IndianOil by all its stakeholders including customers.

Business Ethics

IndianOil’s code of conduct requires officers to act with professionalism, utmost care, skill, diligence, honesty, good faith and integrity as well as high moral and ethical standards. All business dealings need to be undertaken with fairness and transparency.

To guide employee conduct and ensure transparency and accountability within the Company, IndianOil has implemented the Conduct, Discipline and Appeal (CDA) Rules and Whistle Blower Policy. The codes govern the actions of IndianOil’s representatives in all business dealings.

United Nations Global Compact (UNGC)

IndianOil, being a signatory member of UNGC since 2001, adheres to all the UNGC principles and reports its performance on the same. United Nations Global Compact (UNGC) is a voluntary initiative to implement universal sustainability principles and to undertake partnerships in support of UN goals. UNGC has ten principles to encourage companies to operate responsibly and meet the requirements of Human Rights, Labour, Environment and Anti-Corruption.

Workforce Diversity and Inclusion

IndianOil is an equal opportunity employer and strives to work towards ensuring that all its employees feel empowered and equal. A continuous effort is made by the company to improve its work force and workplace by undertaking various measures for employee welfare, having well laid out policies, structured process for dealing with any HR related issues, improving workforce diversity and inclusion of marginalized communities & physically challenged individuals. Besides this, the company lays strong emphasis on ensuring that HR policies & practices are transparent and inclusive with suitable recourse to grievance redressal. IndianOil does not engage into or support direct or indirect discrimination in recruitment, promotion, salary benefits, training and post-retirement benefits based on caste, religion, disability, gender, age, race, colour, marital status, etc.

IndianOil scrupulously follows the presidential directives and guidelines regarding reservation in services for Scheduled Caste (SC) / Scheduled Tribe (ST) / Other Backward Class (OBC) / Physically Handicapped (PH), etc. IndianOil has provided 3% reservation for differently-abled candidates. In addition, various concessions and relaxations are being extended to differently-abled candidates in the recruitment process.

SATAT -Sustainable Alternative Towards Affordable Transportation

'SATAT’ (Sustainable Alternative Towards Affordable Transportation) scheme on Compressed Bio Gas (CBG) was launched by Ministry of Petroleum & Natural Gas. The scheme envisages to target production of 15 MT of CBG from bio-waste by 2023, from 5000 Plants. The initiative was launched as a mass movement to fulfill Mahatma Gandhi's vision of Clean India.

Under this innovative initiative, PSU Oil Marketing Companies (OMCs) invited Expression of Interest (EoI) from potential entrepreneurs to set up plants and supply CBG to OMCs for sale as automotive & industrial fuel. There are valuable by-products of the CBG plants including Bio-Manure, which can promote organic farming in the country.

This initiative holds great promise for efficient municipal solid waste management and in tackling the problem of polluted urban air due to farm stubble-burning and carbon emissions. Use of CBG will also help bring down dependency on crude oil imports and in realizing the Prime Minister’s vision of enhancing farmers’ income, rural employment and entrepreneurship.

100 KWp Floating Solar panel at Panipat Naphtha Cracker Unit (NCU)

A 100 KWp, Land-neutral, Floating (fixed tilt type), On- grid Solar Power Plant is installed at Raw water reservoir at Panipat NCU using suitably designed modular and pre-fabricated floatation device. In the open water reservoir, a large quantum of stored water was otherwise lost to environment in form of evaporation losses due to prevalent high temperatures and with large surface area being exposed to the atmosphere. The solar floating plant will not only augment the overall renewable energy potential but also results in mitigation of evaporation losses, saving scarce water resource. Additionally, the initiative also avoids the displacement of land and gives high energy yield, due to cooling effect of water.

Skill Development Institute, Bhubaneswar (SDI-B)

Skill Development Institute, Bhubaneswar (SDI-B) was established on 9th May 2016 with an aim to provide opportunities for skilling and livelihood to the unemployed and underprivileged youth of Odisha and to provide skilled manpower to the industry. Initially, SDI-B started skilling in 2 trades, viz. industrial electrician & welder. However, with increasing demand of skilled manpower in the market, 6 new courses were added to SDI-B, viz. Computer Data Application (only for girls), Fitter Fabrication, Instrumentation Technician, Pipe Fitter–CGD, Solar PV Installer, and LPG Mechanic. Currently, ~240 students per batch are being skilled in 8 skilling courses of 3 to 6 months duration each.

Hyderabad LPG BP: Platinum rated Green Building

The Hyderabad LPG Bottling Plant achieved the highest Platinum Rating under the Green Factory Building Rating System of Confederation of Indian Industries - Indian Green Building Council (CII-IGBC). The plant achieved all 81 credit points as per the rating system, and includes:-

• 100 kW captive Solar Power Plant



• 350 kl potential Rain Water Harvesting System



• 5 kld Sewage Treatment Plant



• 10 kld Bio-digester



• Drip Irrigation System for gardening & lawns



• LED lighting system for the entire plant



• VFD drive units in carousal & conveyor system



• Reflective paint coating on the roof top at employees and visitors vehicle parking area



• Electric Vehicle Charging station



• Facilities for differently abled persons



• Oxygenating plants inside the admin building



• Sensor based lighting system at toilets, stores etc.

IndianOil Start-up Scheme

IndianOil launched the start-up scheme to promote promising start-ups and nurture an eco-system conducive for innovations in the domestic hydrocarbons sector. Driven by IndianOil's Research & Development Centre at Faridabad, the scheme is designed to support projects that aim to establish innovative technology and business process re-engineering ideas with significant business potential, social relevance and focused on environment-protection related to Oil & Gas Industry

Round-1 of the scheme commenced in Sept 2017. 11 projects were selected for incubation. Projects like use of nano compound for onsite pipeline repair, smart eco-toilet, carbon capture from boiler / furnace stacks, bio-mass to DME / Methanol, smart petrol dispensing unit, fuel cell based power pack, are under various stages of completion.

Eco-Toilet

Sukriti Social Foundation was selected in the IndianOil Start-Up scheme to develop Eco-Mitra. Eco-Mitra, is a smart toilet that reuses 95% of its wastewater for cleaning, and requires minimal human intervention for maintenance.

• Invisible Sensor based Cabin Hygiene System



• Automatic sanitization & flushing



• On-site waste treatment system



• Centralized Toilet Health Monitoring System

Under Round-2 of the scheme which commenced last year, 13 additional projects were taken up. Besides various technology and process efficiency improvements in operations, these projects also include projects which have a positive socio-environmental impact such as plant based air purification, creating pavement block from waste plastic and microbial disinfection of water.

Indane NANOCUT

IndianOil has been working on the ways and means of enhancing the performance of LPG for high flame temperature applications. The new product "Indane NANOCUT" is additized LPG for high temperature Industrial applications, which is based on a proprietary additive formulation innovated at IndianOil R&D Centre Faridabad. The indigenously developed additive enhances the efficiency of LPG as cutting gas in terms of high flame temperature, heat through put, low oxygen consumption, reduced cylinder inventory, thereby leading to better economy to the user of "Indane NANOCUT". Indane Nanocut is a safe and efficient alternative to the hazardous oxy-acetylene gas for metal-cutting and other high-temperature applications.

Use of Nanocut LPG

Women Leadership Development

IndianOil has introduced a ‘one-of-its-kind’ initiative which aims at long term and all-round development of select group of women leaders at the middle management level. The purpose of this endeavour is to facilitate enhancement of leadership capacity of participating women officers by developing greater self confidence, directing their passion to grow, improving their understanding of how other women leaders have coped with their professional careers across varied industries (the role models), building a support / network group amongst women leaders, becoming more effective at the workplace, and developing an action plan for performance excellence and goal achievement.

Great Place to Work

IndianOil strives to ensure safe and responsible operations throughout its supply chain. The company has undertaken various measures like conducting tank truck road safety campaign, organizing eye check-up camps, conducting safety campaigns in retail outlets etc.

IndianOil has been yet again voted a Great Place to Work for the year 2019. The company has been recognized as one of India’s Best Workplaces and ranked 29th on the list featuring business, academia and government organizations in the country.

The Great Place to Work citation recognizes IndianOil for inspiring trust among its employees, for instilling pride in them, for creating a workplace environment that promotes camaraderie and for many other reasons, which makes the company one of the best companies to work for in India.

Instituted by the Great Place to Work (GPW) Institute, in collaboration with the Economic Times (in India), this annual survey sees over 10,000 organisations from over 58 countries partner GPW Institute to assess, benchmark and plan actions to strengthen their workplace culture.